Terms & Conditions

Play Activities / Facilities:

Standard play sessions last an hour and a half to two hours.

Fun Shack will try to ensure that as many play zones/activities as possible are available for use by customers. However, we reserve the right, without prior notice, to close and change the availability of zones/activities and or operating hours. Fun Shack reserves the right to close the whole or any part of any activity at any time or to restrict the number of individuals having access to the zone/activity.

Activities on offer at each site may vary. Please call a site or check the website to confirm which activities are available any given centre. Some activities / zones are not available during certain session types (e.g. Toddler Time). Please check the website or call to confirm which activities are unavailable during different times.

Food & Drink:

Fun Shack operates a ‘No Picnic Policy’. This means food and drink purchased elsewhere may not be consumed on the premises. The only exception to this is baby food. This policy is necessary for us to comply with our liability insurance and to ensure we adhere to local health and safety regulations.

Customer Behaviour:

Any persons showing violent, aggressive, threatening, abusive, discriminatory, insulting behaviour or foul language will be refused entry or even banned from the premises. Fun Shack reserves the right to do this without refunding admission and all abusive behaviour towards other customers or our staff will be reported to the police.

Party Cancelation & Refund Policy:

Any Party bookings made at Fun Shack require a £30 non-refundable deposit to secure the booking. This deposit cannot be refunded; however, a party can be moved to a later date if required as long as we are given at least 7 days’ notice. Management may accommodate or reschedule any bookings at their discretion depending on circumstances.

Complaints:

Fun Shack is dedicated to delivering a world class service to all our customers. If, however you wish to provide customer feedback or raise a complaint, we ask if possible, to raise your issue to the manager on duty at the time of your visit to see if they are able to resolve any problems for you at first point of contact. If you cannot resolve the problem at site, we ask you to write to us at info@funshack.co.uk. Please be advised it may take up to 14 working days to respond to your feedback or complaint, this may be due to any investigative work that needs to be carried out. Please include in your email which site you visited, the date and time or your visit and any other information you believe will assist us in any investigation.

 

Lost Property:

Any lost property found at any of our sites will be kept and stored for 3 weeks (21 days). After this period any unclaimed lost property will either be given to charity or disposed of. If you have lost any items and wish to check if we have them, please email or call the specific site. For certain items we will require proof of ownership.

 

Discounts & Promotional Codes

All discounts, offers or promotions are subject to availability and subject to individual offer terms and conditions. Please note any offers, discounts and promotions cannot be used in conjunction with any product that is already discounted or where the item/ product or package is already a promotional product.

Any offer or promotions will be subject to site specific height and age restrictions. For voucher promotions customers must produce the original – photocopies will not be accepted.

 

Website:

All content and information on this website is for general information use only. Use of any information from this website is entirely at your own risk, for which we shall not be liable. It is the individual’s responsibility to check that any products or services offered at any site meet their specific requirements.